FREE REFUNDS/EXCHANGES

NOT HAPPY? WE WANT YOU TO BE!

IF YOU ARE NOT 100% SATISFIED WITH YOUR ITEM(S), WE HAVE A 21 DAYS REFUND/EXCHANGE POLICY. ALL ITEMS MUST BE UNWORN/UNWASHED, IN THE STATE YOU RECEIVED THEM (NO DAMAGE). ALL MUSIC ITEMS MUST BE UNOPENED AND IN ORIGINAL PACKAGING. ALL SHIPPING FEES ARE NON-REFUNDABLE AND WE DO NOT COVER THE COST TO SHIP ITEMS BACK TO US. CONTACT US AT: 1-800-875-9240 OR INFO@GR8RLIFESTYLE.COM AND EXPLAIN YOUR REASON FOR RETURN. PLEASE, RETURN ALL MERCHANDISE TO P.O. BOX 960333 EL PASO, TEXAS 79996

 

DAMAGED GOODS

IF YOU RECEIVE AN ITEM THAT WAS DAMAGED DURING SHIPPING, PLEASE SEND US AN EMAIL RIGHT AWAY WITH A PHOTO OF THE ITEM SO WE CAN SEND A COMPLIMENTARY REPLACEMENT OR ISSUE A REFUND, AT OUR DISCRETION. ALL ITEMS LEAVE US IN GREAT CONDITION AND WE WANT THEM TO ARRIVE THAT WAY TOO! THEY ARE PACKAGE SECURELY IN A BOX OR ENVELOPE. DAMAGED ITEMS REPORTED TO US AFTER 3 DAYS OF RECEIVING WILL NOT BE REPLACED OR REFUNDED. DAMAGED GOODS POLICY IS FOR DEFECTIVE ITEMS ONLY AND DOES NOT COVER CUSTOMER MISUSE.

 

WRONG ITEM / MISSING ITEM

IF YOU RECEIVED THE WRONG ITEM, PLEASE LET US KNOW SO WE CAN CORRECT OUR ERROR IMMEDIATELY. WE WILL RESEND THE CORRECT ITEM OR REFUND YOU, AT OUR DISCRETION. WE MUST BE NOTIFIED WITHIN 3 DAYS OF RECEIVING YOUR ORDER. 

 

WRONG ADDRESS

PLEASE BE SURE TO DOUBLE CHECK THE SHIPPING ADDRESS YOU PROVIDE AT CHECKOUT. IF YOUR ORDER IS RETURNED DUE TO INCORRECT ADDRESS, MOVED (NO FORWARDING INFO), NOT PICKED UP, OR SIMILAR ISSUE DUE TO THE FAULT OF THE CUSTOMER, YOU CAN CHOOSE TO PAY A $5.95 RESHIP FEE OR RECEIVE A REFUND OF THE PURCHASED PRICE YOU PAID (NOT INCLUDING NY SHIPPING FEES). IF YOUR ORDER IS RETURNED DUE TO A USPS ERROR, WE WILL RESHIP TO THE EXACT ADDRESS AT OUR COST. WE PURCHASE TRACKING FOR EVERY ORDER TO BE SURE YOU RECEIVE YOUR ORDER TO THE EXACT ADDRESS YOU PROVIDE US.